Delete your account
Draft pending advocate review. A Tanzanian advocate is reviewing this text. The highlighted parts such as [LEGAL ENTITY] and [ADDRESS] will be filled in before public launch.
You can delete your Swala Kazi account at any time, in the app or by email.
In the app
- Open the app and sign in.
- Go to Settings.
- Tap Delete account.
- Read what will be removed, then tap Delete my account.
If you still have an open booking or a payment that hasn't been settled, the app asks you to finish or cancel it first, so nobody's money is left behind.
By email
If you can't use the app, email support@kemosabeonline.uk with the subject "Delete my account". Send it from the email address on your account, or include the phone number the account uses. We may ask you to confirm it is you, and we finish within 30 days.
What happens
Removed straight away
- Your profile: name, photo, email and phone number are removed from your account.
- You are signed out on every device and can't sign in to that account again.
- Helpers: home address and pin, bio and services are removed, and you no longer appear in search.
Removed later
- Helper ID photos, video selfie and police clearance: deleted within 90 days.
- Copies in our encrypted backups are replaced within about 100 days.
Kept as evidence
- Booking records, the timeline, photos, chat, payments and reports: kept for at least 2 years after each booking, as evidence for disputes and for tax. They are no longer linked to your name.
- Reviews you wrote stay in the app, shown as "Deleted user" instead of your name.
- For helpers, the NIDA number and date of birth: kept for 2 years, to answer police requests and to stop a suspended person from opening a new account.
Deleting your account can't be undone. More detail is in the Privacy Policy.