Safety
For customers
Your safety matters. KAZI checks every helper's ID and face, but we can't guarantee anyone's conduct. Lock away cash, jewellery and valuables. Pay only in KAZI — payments outside the app aren't protected. If something goes wrong, tap "Report a problem" within 24 hours.
For helpers
Your safety comes first. If you feel unsafe, leave and tap SOS — that is not a no-show. Don't accept payment outside KAZI. Take before and after photos; they protect you if anything is claimed.
What KAZI checks, and what it doesn't
"ID checked" means that, on the date shown, our team checked the helper's national ID (NIDA) number and age (18+), compared the ID photos with a video selfie, and approved the result.
It is not a criminal record check, a reference check or a skills test. "Police clearance checked" appears only when our team approved the helper's police clearance certificate. Only those helpers can offer childcare.
How the app protects you
- Phone numbers are never shown to the other side. Calls and chat stay in the app, and contact details typed in chat are hidden.
- A helper sees your exact address only after you pay. Before that, only your district and ward.
- Search shows a helper's area and a rounded distance, never where they live.
- Arrival is checked by GPS, and every step of a booking is recorded with its time.
- Your payment is held by our licensed payment partner until the job is done.
SOS
On an active booking, tap SOS. It records your location in the booking, alerts the KAZI team straight away, and shows the police number. In an emergency, call 112 first. SOS does not call the police for you.
Good habits
- Customers: put valuables away before the helper arrives; list fragile items and pets in the instructions; be home, or have a trusted adult home, for a first booking.
- Helpers: tell someone you trust where you are going and when you expect to finish; keep your phone charged; leave if you feel unsafe.
- Both: keep all talk and payment in the app; anything outside it can't be checked or protected.
Reporting a problem
Open the booking and tap "Report a problem". Choose what happened (for example: damage, theft, harassment, a safety concern, a payment asked outside the app), describe it and add photos. Report within 24 hours. The other person is told and can give their side, and our team aims to decide within 72 hours. See the Terms for how decisions are made, and the Code of Conduct for the rules.
Email: support@kemosabeonline.uk